Delivery & Returns

Returns of Standard Products

For all our standard, non personalised products, you have 14 days to notify us if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered.

When returning the product:

  • We recommend you use a signed-for delivery service with proof of postage.
  • Please note that you will have to bear the direct cost of returning the product.
  • Please include you name, phone number and order number.
  • Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.
  • Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it, this includes, in the context of a return, when the product is in transit.

Returns of Personalised Products

In the unfortunate case that there is a fault with your personalised product, we are very sorry. Please get in contact with us with details and photos and we will resolve the issue in a timely manner.

As the EU Consumer Rights Directive states, if the personalised product you received is as stated and you are unhappy with the product, we do not have to accept the return of the item.

 

Delivery

We dispatch our standard, non personalised products the same day the order is placed (ordered before 3pm, mon-thur). Personalised products (corian and wood) will take up to three business days.

We deliver to:

      • The Republic of Ireland - prices start from €3.50, 1-2 days for delivery from dispatch
      • Northern Ireland - prices start from €3.50, 1-2 days for delivery from dispatch
      • Europe - prices start from €5.50 (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.), 3-4 days for delivery from dispatch
      • USA

Delivery cost depends on the quantity and product type (weight) of your order. Your exact delivery cost will be calculated at checkout.

 

Please visit out FAQ page if you have a query regarding faulty products, complaints and cancelling orders.